This Terms of Service Agreement (hereinafter referred to as the "Agreement") is entered into and electronically approved between NetLara İnternet ve Bilişim Hizmetleri (hereinafter referred to as "NetLara"), as the service provider, and the individual or corporate user who purchases services, registers, or uses the website via NetLara (hereinafter referred to as the "Customer").
The subject of this Agreement is to determine the terms of use, rights and obligations of the parties, payment conditions, and limitation of liabilities regarding Web Hosting, Reseller Hosting, VDS/VPS (Virtual Dedicated Server), Dedicated Server, Software Licensing Services, and other digital services provided by NetLara to the Customer.
The Customer undertakes that all information provided during registration and service purchase (Name, surname, e-mail, ID/Tax Number, phone number, etc.) is accurate, up-to-date, and complete. All legal and criminal liabilities arising from false information belong solely to the Customer.
The Customer is personally responsible for the security of their client panel and the credentials of the services assigned to them (Panel passwords, FTP/SSH access details, etc.). NetLara cannot be held responsible for any data loss or damages resulting from these credentials falling into the hands of third parties.
The publication, storage, or utilization of the following contents within any services hosted on NetLara servers is strictly prohibited:
Copyright infringing content (Warez, cracks, nulled/unlicensed scripts or software) and activities violating local and international intellectual property laws,
Outbound SPAM e-mailing (Sending bulk and unsolicited e-mails is grounds for immediate and permanent termination of the service),
DDoS, Botnet, Port Scanning, Brute Force attacks, Crypto Mining, or any other malicious software/script activities that jeopardize other networks and servers,
Cybercrime, phishing, gambling, betting, obscenity, child abuse, or terrorist propaganda websites/activities.
Note: In the event of a violation of the terms above, NetLara reserves the right to immediately suspend or permanently terminate the service without any refund, and to report the incident to the relevant legal authorities when necessary.
Unless explicitly agreed upon in writing or specified under a paid automated backup add-on service, the regular backup and security of the data stored on the servers are entirely the responsibility of the Customer.
NetLara cannot be held directly responsible for data losses caused by hardware failures, cyber-attacks, or force majeure events. The Customer is obliged to maintain regular local backups of their own data.
The Customer shall not utilize the allocated VDS or hosting resources (CPU, RAM, Bandwidth, Disk IO) in a manner that negatively impacts the overall performance of the shared network or other users (e.g., causing network congestion or excessive server strain).
In cases where the service quality of other customers is compromised, NetLara reserves the right to temporarily throttle, limit, or suspend the service.
Services are paid in advance by the Customer based on the billing cycle selected during the order process (Monthly, Quarterly, Annually, etc.).
Services for which payment is not received on time will be automatically or manually suspended on the day following the invoice due date. If payment is still not completed within a specific grace period (typically 3 to 7 days), the service and all associated data will be permanently deleted. NetLara is not responsible for any data lost due to non-payment.
Hosting Services: For newly purchased Web Hosting services, a partial or full refund can be requested within 14 days only if there is a technical malfunction or a grievance directly caused by NetLara.
VDS, Licenses, and Domain Services: Virtual Dedicated Servers (VDS), Dedicated Servers, third-party software licenses (Plesk, cPanel, LiteSpeed, etc.), and Domain Name registrations are instantly provisioned, non-returnable, and non-reusable digital assets by nature. Therefore, they are excluded from the refund policy and cannot be refunded.
Except for force majeure events (widespread power outages, major data center backbone failures, fiber optic line cuts, natural disasters, cyber warfare), NetLara strives to provide a 99.9% monthly network uptime guarantee.
Planned maintenance works are announced to the Customer at least 1-2 hours in advance via e-mail or the client panel notice board. Brief interruptions during scheduled maintenance windows do not constitute an SLA violation.
NetLara acts as a "Content Hosting Provider" under applicable internet laws. Accordingly, NetLara is not legally obligated to monitor or verify the lawfulness of the content published or hosted by its customers. However, NetLara is obliged to immediately enforce and execute legal "content removal" or "access restriction" demands issued by official courts or regulatory authorities.
The Customer can terminate this agreement at any time by cancelling their service renewal via the client panel.
NetLara reserves the right to update or modify the terms of this Agreement in accordance with changing technological and legal environments. Updated terms become effective immediately upon being published on the website.
Any disputes arising from the implementation or interpretation of this Agreement shall be governed by local laws, and the Courts and Enforcement Offices where NetLara’s commercial registry is located shall have exclusive jurisdiction.
This Privacy Policy and Information Notice has been prepared by NetLara İnternet ve Bilişim Hizmetleri ("NetLara" or "Company") to determine the terms and principles regarding the processing of personal data collected through our website and digital services (Hosting, VDS, Dedicated Servers, etc.) in compliance with applicable data protection regulations. NetLara treats the privacy of its users and the security of their personal data with the utmost care, implementing rigorous technical and organizational measures.
In order to provide you with our services, the following categories of personal data are processed:
Identity Information: First name, last name, National ID number (or Tax Identification Number for corporate clients).
Contact Information: E-mail address, phone number, billing and shipping address.
Customer Transaction Information: Order and request details, support ticket history, billing and payment records.
Technical & Security Information: IP address, system access logs (login/logout times), username, and cryptographically encrypted passwords.
Your personal data is processed for the following purposes under legal frameworks:
To provision services, complete server setups, and maintain your client registration,
To execute finance, accounting, and billing processes,
To manage customer relationships, technical support, and after-sales operations,
To fulfill statutory logging and data retention obligations under hosting provider laws,
To ensure network security and prevent malicious activities such as fraud, hacking, or phishing.
Your personal data may be shared within legal limits only with the following third parties to achieve the purposes listed above:
Authorized public institutions and tax authorities for invoicing and statutory reporting compliance,
Judicial authorities and law enforcement agencies within the scope of legal investigations or cybercrime prevention,
Licensed payment gateways and virtual POS companies to securely process transactions,
International domain registries (as per ICANN regulations) in the event of domain name registration requests.
Your personal data is collected through automated or semi-automated means via the NetLara website, client area, support system, or electronic mail. The legal grounds for processing include: "necessity for the performance of a contract," "compliance with a legal obligation to which the controller is subject," and "explicitly provided for by laws."
Important Notice: Content, databases, and emails hosted by the Customer on NetLara servers are not analyzed, viewed, or shared by NetLara. NetLara acts strictly as an infrastructure "Hosting Provider" for such data. Ensuring the privacy, security, and legal compliance of the hosted content remains the sole responsibility of the Customer.
Data subjects have the right to request access to, rectification of, or erasure of their personal data, object to or restrict processing, and request data portability where applicable. To exercise your rights regarding your personal data, you may open a support ticket via the NetLara customer panel or contact us using your registered email address.
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