NETLARA INTERNET AND INFORMATION SERVICES TERMS OF SERVICE AND USE AGREEMENT

1. Parties

This Terms of Service Agreement (hereinafter referred to as the "Agreement") is entered into and electronically approved between NetLara İnternet ve Bilişim Hizmetleri (hereinafter referred to as "NetLara"), as the service provider, and the individual or corporate user who purchases services, registers, or uses the website via NetLara (hereinafter referred to as the "Customer").

2. Subject of the Agreement

The subject of this Agreement is to determine the terms of use, rights and obligations of the parties, payment conditions, and limitation of liabilities regarding Web Hosting, Reseller Hosting, VDS/VPS (Virtual Dedicated Server), Dedicated Server, Software Licensing Services, and other digital services provided by NetLara to the Customer.

3. Rights and Obligations

3.1. Provision of Service and Account Security

• The Customer undertakes that all information provided during registration and service purchase (Name, surname, e-mail, ID/Tax Number, phone number, etc.) is accurate, up-to-date, and complete. All legal and criminal liabilities arising from false information belong solely to the Customer.

• The Customer is personally responsible for the security of their client panel and the credentials of the services assigned to them (Panel passwords, FTP/SSH access details, etc.). NetLara cannot be held responsible for any data loss or damages resulting from these credentials falling into the hands of third parties.

3.2. Prohibited and Illegal Activities

The publication, storage, or utilization of the following contents within any services hosted on NetLara servers is strictly prohibited:

• Copyright infringing content (Warez, cracks, nulled/unlicensed scripts or software) and activities violating local and international intellectual property laws,

• Outbound SPAM e-mailing (Sending bulk and unsolicited e-mails is grounds for immediate and permanent termination of the service),

• DDoS, Botnet, Port Scanning, Brute Force attacks, Crypto Mining, or any other malicious software/script activities that jeopardize other networks and servers,

• Cybercrime, phishing, gambling, betting, obscenity, child abuse, or terrorist propaganda websites/activities.

Note: In the event of a violation of the terms above, NetLara reserves the right to immediately suspend or permanently terminate the service without any refund, and to report the incident to the relevant legal authorities when necessary.

3.3. Backup and Data Security

• Unless explicitly agreed upon in writing or specified under a paid automated backup add-on service, the regular backup and security of the data stored on the servers are entirely the responsibility of the Customer.

• NetLara cannot be held directly responsible for data losses caused by hardware failures, cyber-attacks, or force majeure events. The Customer is obliged to maintain regular local backups of their own data.

3.4. Resource Usage Limits

• The Customer shall not utilize the allocated VDS or hosting resources (CPU, RAM, Bandwidth, Disk IO) in a manner that negatively impacts the overall performance of the shared network or other users (e.g., causing network congestion or excessive server strain).

• In cases where the service quality of other customers is compromised, NetLara reserves the right to temporarily throttle, limit, or suspend the service.

4. Payment, Renewal, and Refund Policy

4.1. Payment and Billing

• Services are paid in advance by the Customer based on the billing cycle selected during the order process (Monthly, Quarterly, Annually, etc.).

• Services for which payment is not received on time will be automatically or manually suspended on the day following the invoice due date. If payment is still not completed within a specific grace period (typically 3 to 7 days), the service and all associated data will be permanently deleted. NetLara is not responsible for any data lost due to non-payment.

4.2. Refund Policy

• Hosting Services: For newly purchased Web Hosting services, a partial or full refund can be requested within 14 days only if there is a technical malfunction or a grievance directly caused by NetLara.

• VDS, Licenses, and Domain Services: Virtual Dedicated Servers (VDS), Dedicated Servers, third-party software licenses (Plesk, cPanel, LiteSpeed, etc.), and Domain Name registrations are instantly provisioned, non-returnable, and non-reusable digital assets by nature. Therefore, they are excluded from the refund policy and cannot be refunded.

5. Limitation of Liability (SLA)

• Except for force majeure events (widespread power outages, major data center backbone failures, fiber optic line cuts, natural disasters, cyber warfare), NetLara strives to provide a 99.9% monthly network uptime guarantee.

• Planned maintenance works are announced to the Customer at least 1-2 hours in advance via e-mail or the client panel notice board. Brief interruptions during scheduled maintenance windows do not constitute an SLA violation.

6. Hosting Provider Notice (Legal Compliance)

NetLara acts as a "Content Hosting Provider" under applicable internet laws. Accordingly, NetLara is not legally obligated to monitor or verify the lawfulness of the content published or hosted by its customers. However, NetLara is obliged to immediately enforce and execute legal "content removal" or "access restriction" demands issued by official courts or regulatory authorities.

7. Termination and Amendments

• The Customer can terminate this agreement at any time by cancelling their service renewal via the client panel.

• NetLara reserves the right to update or modify the terms of this Agreement in accordance with changing technological and legal environments. Updated terms become effective immediately upon being published on the website.

8. Jurisdiction

Any disputes arising from the implementation or interpretation of this Agreement shall be governed by local laws, and the Courts and Enforcement Offices where NetLara’s commercial registry is located shall have exclusive jurisdiction.